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Backed by one of the most sophisticated and automated software packages in the industry, our Consumer Services department has access to status reports on every consumer submission that has been entered into our system. They can access real-time data to ensure a swift and amicable resolution to almost any consumer inquiry. Our policy is to allow Consumer Service a certain degree of latitude to resolve issues, per our client's specifications, and, if necessary, elevate complex discrepancies to the Account Management Team for direction. Unqualified requests are typically sent a personalized letter, along with all pertinent submission data and specific instructions about how the applicant can re-qualify.
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