| |
At Arrowhead Promotion & Fulfillment, we combine state-of-the-art technology with
highly skilled, efficient and friendly
customer service agents. This combination
creates a win-win for you and your consumers.
Whether your toll-free program requires
a live agent, an interactive voice response
application, or a combination of both,
we are prepared to meet your needs and
exceed your expectations. Our experienced
Contact Center staff will help develop
a script that best suits your program needs
and ensure that your customers are treated
with the highest level of professionalism
in the industry. Technology-based customer
management techniques implemented at Arrowhead Promotion & Fulfillment
include advances such as "screen
pops," allowing agents to
view basic program data prior to answering
calls, and Client
Launch integration, allowing agents real-time access to caller-specific data relative to specific promotions.
At Arrowhead Promotion & Fulfillment, we offer:
- Live agents 24 X 7 X 365
- Interactive Voice Response
- Computer Telephony Integration
- Skills-based Routing
- Fax-Back capabilities
|
We handle:
- Client-specific customer service
- Catalog orders
- Single item orders
- Wholesale and retail order processing
- Retail Locators
- Product Information
- Program consumer lines
- Rebate consumer lines
- Order inquiry
- Brochure and literature requests
- Instant win games
- Contest point inquiry
- Customer surveys
- Sweepstakes entry and rules requests
- Program registration
- Lead generation
- Customer service and help desk
|
|
|
